Refund policy

Ridgei is committed to providing a clear and fair return process so that customers can fully understand our policies before placing an order. Please read the following information carefully.

Eligibility for Returns

Customers may request a return within 30 days of receiving their order.

Returned items must meet the following conditions:

- Unused and unworn

- Unwashed and unaltered

- In original packaging and condition

- Valid proof of purchase provided

Non-Returnable Items

For hygiene and safety reasons, clothing cannot be returned or exchanged once worn, washed, or used, except if the item is damaged, defective, or mistakenly sent to the wrong address.

Items marked "Final Sale," "Clearance," or "Promotion" are not eligible for return unless damaged or defective.

Return Process

To initiate a return request, please contact our customer service team at info@ridgei.com, and include your order number and reason for return in the email.

If your return request is approved, we will provide return instructions, including the return address. Return shipping costs are the customer's responsibility unless the received item is damaged, defective, or the wrong item was sent.

Damaged or Wrong Items

Please inspect your order immediately upon receipt. If you receive damaged, defective, or wrong items, please contact our customer service team within 7 days of receipt so we can assist you in resolving the issue.

Refunds

Once we receive and inspect the returned item, we will process your refund through your original payment method. Refund processing times may vary depending on the payment service provider and financial institution.

Late or Ineligible Returns

We may not be able to process your return request for items older than the 30-day return period or items that do not meet the return conditions.

Contact Us

If you have any questions about returns or refunds, please contact us using the following information.

Shop Name: Ridgei

Email: info@ridgei.com

Phone: +1 4792086439

Company Address:

1116 N Tennessee St #94, Cartersville, GA 30120, United States